Frequently Asked Questions:
- Why is the medical software changing?
We are upgrading our medical software to provide better patient care, enhanced features, and improved efficiency in managing your health records.
- Will my medical records be transferred accurately?
Yes, your medical records are being securely transferred to the new software. Our team is working diligently to ensure all information is migrated accurately.
- Will this change affect my appointments?
There might be slight adjustments to the appointment scheduling process during the transition, but we are committed to minimising any disruptions to your appointments.
- Will my information remain the same?
Your information will remain unchanged. However, we recommend verifying your details during your next visit to ensure accuracy.
- What should I do if I experience any issues with the new software?
If you encounter any issues or have concerns related to the new software, please contact our team. We are here to assist you and address any problems promptly.
- Will there be any changes to prescription refills?
There might be minor adjustments to the prescription refill process. We recommend discussing your prescription needs during your next appointment or contacting us for further information.
- Can I still view my previous medical history?
Yes, your previous medical history will be accessible in the new software. Our goal is to ensure continuity of care by maintaining your comprehensive medical records.
- How will this change affect the billing process?
The billing process may have some updates to align with the new software. Our team will work to ensure a smooth transition and provide any necessary guidance.
- Will the new software affect my communication with the medical staff?
While there might be some adjustments, communication with our medical staff will remain a priority. You can continue to reach out to us via phone.
- How can I provide feedback or suggestions about the new software?
We welcome your feedback and suggestions! You can share your thoughts with our staff during your visits, through the suggestion box located in the waiting room, or via the provided contact information.
- How long will the transition take?
The transition period can vary, but we are committed to making it as smooth as possible. We appreciate your patience and understanding during this time.
We hope these FAQs address many of your concerns regarding the transition to our new medical software. If you have any additional questions, please don’t hesitate to reach out to our team. We’re here to ensure your experience remains seamless and positive throughout this change.