Here are some of our frequently asked questions, if you can’t find an answer to your question below please give us a call on (08) 6278 2555.
Lockridge Medical Centre accepts all patients. Appointments can be booked online through our website or you can call (08) 62748 2555. For non-routine appointments such as GP Management Plans, Health assessments, or appointments that require a nurse for example immunisations and wound dressings please call (08) 6278 2555 to make an appointment.
The most efficient way to communicate with us in between appointments is by calling our friendly reception team on 08 6278 2555. Please inform our team if the matter is urgent. For emergencies, please call ‘000’.
Our practice requires payment for consultations after your appointment. You may pay using cash, cheque, EFTPOS or credit card. A rebate can be claimed from Medicare. Please note all accounts not paid in full on the day will attract a higher gap payment which MUST be paid on the day. Medicare claiming is done onsite at the time of payment. We accept payment by Cash, Debit and Credit cards, payment must be finalised on the day of your appointment. PLEASE NOTE All Third Party accounts that do not have a valid claim number and have been accepted have to be finalised on the day of the appointment.
If you are experiencing financial difficulty please speak to your doctor during your consult.
All consultations related to Motor vehicle, Workers Compensation or medical examination (driving, travel, insurance report) please ask one of our reception team members for a fee schedule.
Our consultation fees are reviewed annually.
Appointments can be cancelled via our booking app Health Engine (if they were booked online) or by phoning 08 6278 2555. If you need to reschedule or cancel your appointment, please notify the clinic at least one business days prior to the appointment.
For your convenience we offer all available appointments online. When you make an online booking you will receive a confirmation email at the time of booking. You will also receive a reminder for your appointment 24hrs prior to your appointment. Appointments made over the phone will receive a reminder text message or phone call the day before the appointments.
Lockridge Medical Centre is located in the suburb of Kiara. The address of Lockridge Medical Centre is; Shop 3-6, 64 Aussat Drive Kiara WA 6054.
- Driving to the Clinic: Parking is free.
- Arriving by Bus: 1 min walk from bus route number 343 stop numbers: 15799 or 15800. View timetable.
For most repeat prescriptions you will need to make an appointment to see your regular doctor to discuss your needs. By making an appointment for prescriptions, your doctor is better able to care for you, answer any questions you may have, and inform you of any risks or concerns associated with your particular medication. Should you have questions please contact the practice (08) 6278 2555
Repeat prescriptions for regular patients may be ordered via telephone, at the discretion of the GP.
At Lockridge Medical Centre test results will be delivered to you by your regular doctor. This is to ensure that you have all necessary information for your health and well-being.
We advise all patients to book an appointment to discuss results at the time of their appointment. However, our procedures for the recall of results are as follows:
Urgent Results: A staff member will contact you by phone to advise you to make an appointment to see the doctor. If there is no answer after 3 attempts, a letter will be sent to you, advising an urgent appointment is necessary. Our staff may continue to contact you at the doctor’s discretion and urgency of your results.
Non-Urgent Results: A staff member will contact you by phone to advise you to make an appointment to see the doctor. If there is no answer after 3 attempts, a letter will be sent to you, advising an appointment is needed. Our staff may continue to contact you at the doctor’s discretion.
If your results are normal, we do not contact you to advise you of this. You can phone the surgery to check if your results have been received, and may make an appointment to discuss the results, even if they are normal. We do not give results over the phone due to patient confidentiality.
It is important for us to know what you think and how you feel about the service we deliver. If you are unhappy with any aspect of the care you receive please tell us. You can either speak to your doctor, our management team or leave your assessment in the suggestion box located in the waiting room.
Concerns can also be addressed to:
Health and Disability Services Complaints Office
GPO Box B61, Perth WA 6838
Telephone: 08 655I 7600
Freecall: 1800 813 583
Fax: 08 6551 7630
TTY: 08 6551 7640
Should you, or a family member require an interpreter for your appointment, please inform our reception team at the time of booking and this can be arranged.
For after-hours medical attention, please contact the following or alternatively seek the nearest hospital emergency department:
- Doctors Home Visits (WADMS): Ph 0893219133
- Saint John of God Midland Public Hospital Emergency department : Ph (08) 9462 4000
- Ring 000 in an emergency
Please contact the practice 2 hours prior to your appointment if you are unable to attend, failing to do this or not attending your scheduled appointment will result in a charge of $30. This is not covered or reimbursed by Medicare.
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the National Privacy Principles Act and the Health Records and Information Act. A copy of this information can be obtained from reception. You may change your consent to data share at any time.
Workers Compensation and Motor Vehicle Accident Consultation and treatments
PLEASE NOTE All workers compensation and motor vehicle consultations New or ongoing that have not been accepted (this includes pending claims) by your insurance company will need to be paid in full on the day of your visit.
Workers Compensation. Please be aware that these consultations incur a higher fee. For any questions or you would like to book an appointment please call 6278 2555
- Workers compensation
Helping an injured worker return to work is a team effort. Health providers play a vital role in facilitating an injured worker’s return to work. The workers’ compensation and injury management scheme relies on health providers, employers and insurers working together to achieve the best outcome for the injured worker.
A treating doctor has a clear role in the injury management process, which includes:
- Diagnosis, primary care and coordination of medical treatment
- Establishing, in their opinion, whether the diagnosis does/does not correlate with the injury as described by the patient
- Reviewing the injured worker’s medical condition
- Liaising with the employer or employer’s representative to facilitate an injured worker’s maintenance in or return to work
- Referring for workplace rehabilitation assistance where required
- Reporting specified industrial diseases to WorkSafe within 14 days of the first consultation with the injured workerFor further information consult WorkCover website at www.workcover.wa.gov.au
- Motor Vehicle Accident (MVA) Consults and Treatment
Lockridge Medical Centre helps individuals who have been in MVAs. Our doctors will help you get the treatment needed for a quick recovery.
If you are the driver or owner of a Western Australian licensed vehicle that has been involved in a crash, you are required by law to report the crash if it resulted in injury to any person. You cannot admit liability without the consent of the Insurance Commission. If you are contacted by a witness to the crash, or the injured party and/or their lawyer, please refer the matter to the Insurance Commission. If you need to report a crash, please click on the Report a Crash link below.