Easy to find numbers

  • Medical Centre Appointments:
    (08) 6278 2555
  • After Hours Locum Doctor:
    08 9321 9133
  • Life Threatening Emergencies
    000
Accrediation & Quality Improvement

Lockridge Medical Centre has been accredited with AGPAL since May 2000. In 2009 Lockridge Medical Centre was the Western Australian state winner and a national finalist.

Lockridge Medical Centre is committed to providing excellent care and service that patients can trust. Patient safety and quality of care are part of everyone’s job at Lockridge Medical Centre and the practice has processes in place to assist staff in staying up to date with knowledge, skills and technology.

The Benefits Of A Regular GP

When contacting the practice for an appointment patients are encouraged to request their preferred GP for consultations; however, there will be times when their preferred GP is not available. On these occasions patients are able to request an appointment with another GP working in the practice.

Lockridge Medical Centre is committed to providing excellent care and service that patients can trust. Patient safety and quality of care are part of everyone’s job at Lockridge Medical Centre and the practice has processes in place to assist staff in staying up to date with knowledge, skills and technology.

CULTURAL BACKGROUND

Patients are encouraged to advise GPs of their cultural background. Doctors see patients from a wide range of ethnic, cultural and socio-economic backgrounds. Social and cultural factors may determine and influence the patient-doctor relationship and health care choices.

EMERGENCY CONTACT NUMBER

No one knows what is around the corner but we do know that it is wise to be prepared. Have you advised Lockridge Medical Centre of any changes to your emergency contact number and next of kin details or do you need to update them? For assistance please ask one of our receptionists.

TRANSLATING SERVICES

It is a priority of Lockridge Medical Centre to ensure that access to information relating to patient’s medical care is available to all patients and carers.

Interpreting and translation services are provided for patients and carers who do not speak or understand English well and for deaf patients and carers who use sign language. Interpreting services are provided at the request of a patient/carer or the patient’s doctor. Interpreters can also be requested for clinic appointments and nurse appointments. Patients and carers do not have to pay for these services.

Patients and carers who don’t speak English well can get assistance from the Telephone Interpreter Service when they want to contact Lockridge Medical Centre. The telephone number to ring is 131 450. Patients need to request an interpreter in the required language and the interpreter will then call Lockridge Medical Centre and stay on the line to assist our patients with their conversation.

REMINDER POLICY

Lockridge Medical Centre is committed to preventive health care as a key element of quality general practice. A computerised practice recall system has been operating since 1986. The practice sends patient reminder notices offering a range of preventive health services. Patients are advised to let reception know if they do not wish to be part of the reminder system. The practice uses the following strategies:

 Patient Alerts
 Disease Register
 Patient Reminder Register

The practice currently offers reminders for the following:
Childhood immunisation
Pap smears
Diabetes
Annual Health Assessments
Medication reviews
Chronic disease management plans
Team arrangements

Children and Babies

A small play area is provided for children. A change table is available. Please note that the reception staff are busy and not able to supervise children in the waiting room – if you need time alone with the doctor, please arrange babysitting or bring a friend to mind the children.

People with a Disability

There are ramps suitable for wheelchairs at the main entrance, and special ACROD parking bays. A special toilet and height adjustable examination beds are available. Should you have any other needs, please discuss them with the receptionist or your doctor.
Please note, if you have difficulties assisting a sick or injured person to move from the car into the surgery, please ask the receptionist or nurse to assist with a wheelchair.

Teaching

This practice is committed to the training of future doctors, and to this end you may find medical students sitting in with your doctor. You may also find that your doctor will have another doctor observing them during a consultation – this is an important part of the ongoing training of all our doctors. You will be asked if it is OK to have a student, or another doctor, sitting in on your consultation. The choice is yours. We understand that sometimes you need to see your chosen doctor alone, but hope that at other times you will be open to participating in these important learning opportunities for the students and doctors, involved. The confidentiality of your medical history is assured at all times.

Patient Feedback

It is important for us to know what you think and how you feel about the service we deliver. If you are unhappy with any aspect of the care you receive from this practice, please tell us. You can either speak to your doctor, ask to speak to our Practice Manager or leave your assessment in the suggestion box by the front counter. If you wish, concerns can also be addressed to:

Health and Disability Services Complaints Office (HaDSCO)
Albert Facey House
469 Wellington Street
Perth WA 6000

Postal Address
GPO Box B61, Perth WA 6838
Complaint enquiries line: 08 6551 7600
Administration line: 08 6551 7620
TTY: 08 6551 7640
Free call number: 1800 813 583
Fax Number: 08 6551 7630

IF YOU TELEPHONE YOUR DOCTOR

It is best to discuss things with your doctor at an appointment. This enables the doctor to concentrate most fully on your concerns.

In some circumstances doctors will take phone calls relating to your health or your family’s health, but not while they are seeing another patient. The doctor will usually call you back after they have finished their current consulting session.

Test Results
Test results are best obtained during a follow up consultation. Some simple test results can be confirmed by telephone, please phone the practice after 10:00am and ask the receptionist to check your file. The doctor will have noted if they wish to see you to discuss the result, or what the receptionist can tell you. The receptionist cannot discuss or interpret your results. If you need to know more you will need to make an appointment.

Please be aware that doctors cannot diagnose illness or conduct a consultation over the telephone – if you or family members are ill, it is best to come to the surgery.

CONFIDENTIALITY OF PATIENT INFORMATION

The Privacy Act, 1988, requires medical practitioners to obtain consent from their patients to collect, use and disclose information. Every patient (or parent/guardian) attending the practice is provided with a copy of our Privacy Policy and asked to sign consent with their doctor. Consent is voluntary and may be revoked if desired.

REPEAT PRESCRIPTIONS

Prescriptions should be requested during a consultation. This enables you to ask the doctor about the effects and purpose of the drug, and for the doctor to review your progress towards better health.

Please check your current script requirements before each appointment – bring a list of what you need.

In limited situations, arrangements can be made with your doctor to write scripts following a telephone request. A charge of $15.00 is made for this service. If you have not been seen by your doctor in the past six months, or your doctor is away, you will need to make an appointment with another doctor to obtain the script. A minimum of 24 hours notice is required for any prescriptions requested by phone.